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Our Tourism and Hospitality courses are designed to equip you with the essential knowledge required for a career in customer service within the Tourism industry. Through our replica Cabin, you'll gain practical experience in real-life scenarios under the guidance of our expert staff.
With opportunities for off-site visits and guest speakers, you'll gain valuable insights into the Tourism industry and explore various areas of work, allowing you to develop a comprehensive understanding of the industry as a whole.
What can I study?
Tourism and Hospitality - Level 2
Learn about the hospitality trade with our Tourism and Hospitality - Level 2 course!
Length: 1 Year
Study: Full-Time
Start date: 1st September 2025
Location: Kidderminster College
Tourism and Hospitality - Level 3
Explore the hospitality and tourism industry with our Tourism and Hospitality - Level 3 course!
Length: 2 Years
Study: Full-Time
Start date: 1st September 2025
Location: Kidderminster College
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Student Support
Student Life
Meet our Tutors and Students
Irun Deol
Tutor - Tourism and HospitalityI have a love for travel, tourism and aviation operations. Having worked as a cabin crew for the UK's flagship carrier, British Airways, I now share my passion for guiding learners towards pursuing a career within the industry. Witnessing learners' hard work results in successful destinations such as employment for companies including Jet2, TUI, and Swissport is rewarding. The realistic KC Air cabin mock-up provides our learners with a hands-on and unique learning experience, preparing them for the dynamic travel and tourism industry.
Nicole Wassell
Tutor - Tourism and HospitalityI currently teach on the Travel, Tourism and Hospitality course, with experience teaching across both further and higher education. My BA in International Tourism Business Management degree enabled me to gain invaluable skills and industry knowledge, which I enjoy sharing with my teaching. I have experience working in hospitality, events and customer service. I enjoy travelling to new places and immersing myself in the local history and culture.
Catherine Williams
Head of DepartmentMy journey spanning the hair and beauty industry and education sector has been marked by unwavering dedication, a commitment to excellence, and a passion for nurturing the next generation of hair and beauty professionals. I look forward to continuing this enriching journey, leaving an indelible mark on both the industry and the lives of those I have the privilege to educate and inspire.
What can I do with a qualification in Tourism and Hospitality?
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
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Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
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Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
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Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
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Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
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Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
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What can I do with a qualification in Tourism and Hospitality?
Hotel and Accommodation Managers and Proprietors
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
Powered by EMSI
Travel Agency Managers and Proprietors
Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
Powered by EMSI
Travel Agents
Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
Powered by EMSI
Air Travel Assistants
Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
Powered by EMSI
Rail Travel Assistants
Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
Powered by EMSI
Leisure and Travel Service Occupations
Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Powered by EMSI
How can I progress?
Higher Education
You don't need to move away to study a Higher Education course! Take a look at our HE courses here at KC!
Apprenticeships
Step into the world of work and embrace the opportunity to earn while you learn through an apprenticeship.
Levels Explained
Confused about your grades? Unsure about your study options? Check out our 'levels explained' guide for answers.