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IT Digital Technicians - Level 2
Start Date: 1st September 2025
Other start dates:
2nd September 2024
- Length 1 Year
- Study Full-Time
- Location Kidderminster College
More about the course
Today, every business, school, college, and household rely heavily upon computers, IT and the internet to function, make money and run smoothly. And if you have a knack for technology, why not become a much sought-after IT Technician?
This Level 2 course focuses on the practical aspects of the IT Industry. Over the academic year, you'll learn how to install computer hardware, set up networks, and customise the software. You'll also cover the ins and outs and the critical thinking and problem-solving required to take on an IT support role in a company, business, or institution.
This course has been designed to provide a strong background knowledge of Information Technology, setting you on a career path to become an IT Technician.
Entry requirements:
- 4 GCSEs at grade 3 or above, including Maths and English
What will I achieve?
Upon successful completion of this course, you will receive a Level 2 Cambridge Technical Diploma in IT.
What will I learn?
- Working in the IT industry
- Communicating in the IT industry
- Computer systems
- Installing computer hardware
- Setting up an IT network
- IT support
- Customising software
How is the course taught?
- Practical assignments
- Course work
- 1:1 support
- Tutorials
- Presentations
- Demonstrations
- Classwork
How am I assessed?
- Practical assignments
- Coursework
- Presentations
- Classwork
Work experience opportunities:
You will have opportunities to visit different workplaces within the IT industry and listen to guest speakers with years of valuable experience.
You may also have opportunities to work with in-college IT staff to support the IT infrastructure
English and Maths:
You will develop your written and verbal communication skills. This is essential for IT professionals, who need to be able to communicate effectively with their colleagues and clients. For example, you may be required to guide on how to use a new computer system.
You will also use numeracy skills to be able to analyse complex and develop solutions. For example, you may be required to use mathematics when working with IP addresses and subnets in networks.
Where can I progress?
Upon completion of this course, you can go on to study Level 3 Creative Games Design or Level 3 Computing with Programming and App Development.
Get in Touch
IT, Games Development & Design
Gallery
What can I do with a qualification in IT?
Daily tasks:
- Reports on IT activities to senior management.
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved.
- Supervises the technical team and coordinates training.
- Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control.
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs.
- Plans, coordinates and manages the organisation.
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Daily tasks:
- Writes operational documentation and provides subsequent support and training for users.
- Plans and maintains database structures.
- Implements and evaluates the software.
- Writes code for specialist programming for computer games, (for example, artificial intelligence, 3D engine development).
- Tests and corrects software programs.
- Develops user interfaces.
- Writes and codes individual programs according to specifications.
- Undertakes feasibility study to design software solutions.
- Examines existing software and determines requirements for new/modified systems in the light of business needs.
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Daily tasks:
- Deals with and reports on breaches in security.
- Examines IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised.
- Makes recommendations concerning software/system quality.
- Develops quality standards and validation techniques.
- Develops, implements and documents test plans for IT software, systems and computer games.
- Undertakes the testing of software, systems or computer games for errors, identifies source of problems and proposes solutions.
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Daily tasks:
- Acts as a liaison between users, outside suppliers, and other technical teams.
- Performs server backup and recovery operations and restarts systems following outages.
- Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
- Analyses systems and makes recommendations to improve performance.
- Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
- Configures and sets up new server systems.
- Administers, monitors and supports internal/external networks, servers, email, database and security systems.
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Daily tasks:
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
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Daily tasks:
- Maintains documentation to track and log work in progress and completed.
- Advises on and installs operating soft/firm ware and may carry out upgrades.
- Repairs or replaces defective components.
- Diagnoses hardware related faults.
- Installs, tests and maintains computer-related hardware (processors, memory chips, circuit boards, displays, sensors, data storage devices, printers, etc.) according to given specifications.
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What can I do with a qualification in IT?
IT Specialist Managers
Daily tasks:
- Reports on IT activities to senior management.
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved.
- Supervises the technical team and coordinates training.
- Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control.
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs.
- Plans, coordinates and manages the organisation.
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Programmers and Software Development Professionals
Daily tasks:
- Writes operational documentation and provides subsequent support and training for users.
- Plans and maintains database structures.
- Implements and evaluates the software.
- Writes code for specialist programming for computer games, (for example, artificial intelligence, 3D engine development).
- Tests and corrects software programs.
- Develops user interfaces.
- Writes and codes individual programs according to specifications.
- Undertakes feasibility study to design software solutions.
- Examines existing software and determines requirements for new/modified systems in the light of business needs.
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Information Technology and Telecommunications Professionals
Daily tasks:
- Deals with and reports on breaches in security.
- Examines IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised.
- Makes recommendations concerning software/system quality.
- Develops quality standards and validation techniques.
- Develops, implements and documents test plans for IT software, systems and computer games.
- Undertakes the testing of software, systems or computer games for errors, identifies source of problems and proposes solutions.
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IT Operations Technicians
Daily tasks:
- Acts as a liaison between users, outside suppliers, and other technical teams.
- Performs server backup and recovery operations and restarts systems following outages.
- Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
- Analyses systems and makes recommendations to improve performance.
- Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
- Configures and sets up new server systems.
- Administers, monitors and supports internal/external networks, servers, email, database and security systems.
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IT User Support Technicians
Daily tasks:
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
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IT Engineers
Daily tasks:
- Maintains documentation to track and log work in progress and completed.
- Advises on and installs operating soft/firm ware and may carry out upgrades.
- Repairs or replaces defective components.
- Diagnoses hardware related faults.
- Installs, tests and maintains computer-related hardware (processors, memory chips, circuit boards, displays, sensors, data storage devices, printers, etc.) according to given specifications.
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