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Professionals in the tourism and hospitality industry play critical roles in providing memorable experiences for travellers and ensuring the smooth operation of various establishments. This dynamic sector encompasses diverse occupations, including hotel management, event planning, travel consultancy, and restaurant services. Hotel managers oversee the day-to-day operations of accommodations, ensuring guests receive exceptional service and comfort.
Event planners organise and coordinate various events, from conferences to weddings, creating seamless and enjoyable experiences. Travel consultants assist individuals in planning trips, offering expertise on destinations and travel arrangements. Our Tourism and Hospitality courses will help you build strong interpersonal skills, attention to detail, and a commitment to customer satisfaction, which are required for this field.
Take a look at our Tourism and Hospitality courses!
What can I do with a qualification in Tourism & Hospitality?
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
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Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
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Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
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Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
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Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
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Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
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What can I do with a qualification in Tourism & Hospitality?
Hotel and Accommodation Managers and Proprietors
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
Powered by EMSI
Travel Agency Managers and Proprietors
Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
Powered by EMSI
Travel Agents
Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
Powered by EMSI
Air Travel Assistants
Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
Powered by EMSI
Rail Travel Assistants
Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
Powered by EMSI
Leisure and Travel Service Occupations
Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Powered by EMSI
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